Terms of Service

Last updated 4 September 2026

1. Who we are, and your agreement

The Allurix website at allurix.sg and the Allurix mobile app are operated by Allurix (UEN 53478323J), a business registered in Singapore with its place of business at Blk 301 Serangoon Ave 2, #01-326, Singapore 550301 (“Allurix”, “we”, “us”, “our”).

By using our app or website, creating an account, or booking or receiving a service, you agree to these Terms of Service. If you do not agree, please do not use the services.

2. Your account

You sign in with your mobile number and a one-time passcode (OTP) sent by SMS. You are responsible for keeping your mobile number and device secure, and for activity that takes place through your account. Tell us at hello@allurix.sg promptly if you lose access to your number or believe your account has been used without your permission. We may suspend or close accounts that are misused or used in breach of these terms.

3. Appointments and bookings

You can book through the app, our website, our booking provider (Fresha), or by phone or WhatsApp. Please arrive on time; if you are late, your appointment may need to be shortened or rescheduled so that other guests are not affected.

If you need to cancel or reschedule, please give us as much notice as possible in line with the cancellation policy shown at the time of booking. Repeated no-shows or last-minute cancellations may mean we ask for a deposit to secure future bookings.

4. Prices and payment

Prices are in Singapore Dollars and may change from time to time. The price that applies is the one shown or confirmed to you at the time of booking or payment. Payment is due when your service is completed, unless we tell you otherwise or you are using a prepaid package.

5. Packages and prepaid credit

• Prepaid packages and credit are valid for the period stated when you buy them and expire on the stated expiry date.
• They are not exchangeable for cash and are non-transferable unless we agree otherwise in writing.
• Unused value is forfeited on expiry.
• We may change the contents or price of packages offered for future purchase.

6. 10-day gel guarantee

If your gel manicure chips or lifts within 10 days of your appointment, we will repair the affected nails free of charge, subject to the guarantee conditions displayed in-salon. The guarantee does not cover damage caused by accident, misuse, or failure to follow aftercare advice, and it does not include a refund.

7. Your responsibilities

• Give us accurate information when you book and when you register.
• Tell your technician before treatment about any allergies, skin or nail conditions, recent injuries, pregnancy, or medical conditions that could affect the service.
• Follow the aftercare advice we give you.
• Treat our staff and other guests with respect. We may decline or stop a service if behaviour is abusive, unsafe, or under the influence of alcohol or drugs.

8. Health and results

Our services are carried out with reasonable skill and care, but individual results vary depending on your nails, skin and lifestyle. We are not a medical provider and do not give medical advice. If you feel any discomfort during a treatment, tell your technician immediately so we can stop.

9. Acceptable use of the app and website

You agree not to:

• use the services for any unlawful or fraudulent purpose;
• attempt to gain unauthorised access to, interfere with, or disrupt the services or their security;
• copy, scrape or harvest content or data except as normally allowed by a browser or the app;
• upload or send content that is unlawful, infringing, misleading, or harmful.

10. Content and intellectual property

All content on our app and website — including text, images, photos of our work, designs, logos and branding — belongs to Allurix or our licensors and is protected by law. You may view and use it for your personal, non-commercial use only. You may not reproduce, distribute or create derivative works from it without our written permission.

11. Third-party services

We use third-party services such as Fresha (booking), WhatsApp (messaging), payment processors and map providers. Your use of those services is also governed by their own terms and privacy policies, and we are not responsible for them.

12. Availability of the services

We try to keep the app and website available and working, but we may change, suspend or withdraw features, or take the services down for maintenance, without notice. We are not liable for the services being unavailable at any time.

13. Liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded under Singapore law.

Subject to that, and to the fullest extent permitted by law: we are not liable for indirect or consequential loss, or for loss of profit, revenue, data or goodwill; and our total liability to you in connection with any service is limited to the amount you paid for that service.

14. Indemnity

You agree to compensate us for reasonable losses and costs we incur arising from your misuse of the services or your breach of these terms.

15. Suspension and termination

We may suspend or end your access to the app or your account if you breach these terms or use the services in a way that could cause harm or legal liability. You can stop using the services at any time, and you can ask us to close your account by emailing hello@allurix.sg. Terms that by their nature should survive (such as sections 10, 13 and 14) continue to apply after your account is closed.

16. Changes to these terms

We may update these terms from time to time. The current version is always posted on this page with its last updated date. If a change is material, we will take reasonable steps to notify you. Continuing to use the services after a change means you accept the updated terms.

17. Governing law

These terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction over any dispute, subject to any rights you have under the Consumer Protection (Fair Trading) Act 2003 or other laws that cannot be excluded.

18. Contact us

Allurix
Blk 301 Serangoon Ave 2, #01-326, Singapore 550301
Email: hello@allurix.sg
Phone: 8020 3290